Refund policy

Right of withdrawal & Exchanges

 

(1) You have 14 days from the date of receipt to exercise your right of withdrawal. Please note that the transaction costs of the payment organizations will be deducted from the amount of your purchase (5% + 0.5€) as well as the handling costs: box / envelope / shipping costs if these were free at the time of your ordered. We do not reimburse the cost of returning these products. We accept changes of mind but cannot be in deficit. Also, we ask you to make a thoughtful choice of product at the time of your purchase.

 

(2) You can exchange your product if it does not meet your expectations. The costs inherent in changes, shipments remain at your expense.

 

(3) Any personalized product cannot be exchanged or refunded. Any spelling error on your initiative cannot be exchanged or refunded.

 

(4) The handle materials are of natural origin. It cannot be the subject of a complaint for non-conformity with the photos. The photo is for representative purposes only. By accepting these general conditions of sale, you accept the tacit contract of the indication of each product page: “Please note that the photo is for representative purposes but does not certify that you will have this precise color / veining due to the origin 100% natural of the material of the handle, however it will come as close as possible to the photos or video.

 

(5) Made-to-order products cannot be claimed for reimbursement once the manufacturing process has started. As well as in the summary of your order which is sent to you by email as order confirmation. The products are produced and shipped within 40 days in general but can go up to 8 weeks during periods of strong influence in the workshops.

 

(6) Transport risks are covered provided that the buyer has checked the products on their arrival and has exercised the usual reservations with the carrier within 48 hours after receipt of the package. If your package has not been delivered to you, we will do everything to assist you with the customer service of the carrier concerned.